أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
f
handling angry customer : use pressure cooker technique( old saying goes this way "barking dogs hardly bites"')
First rule 'APOLOGISE''
Allow the customer to finish his talking
dont take it personnel he is angry because of the system not you
be ready with solution
make him part of the solution
commit what is possible
stand by your commitment
never forget to follow up
