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If the effective QMS implementation's starting point is understanding the Customer's needs and requirements then what should be the arrival ?

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تم إضافة السؤال من قبل LABIB KOOLI , Director of the Sectoral Center for Training in Hotel Technologies at Southern Hammamet , Tunisian Vocational Training Agency (ATFP)
تاريخ النشر: 2015/01/18
مستخدم محذوف‎
من قبل مستخدم محذوف‎

I think that after understanding the client's needs

Requires the company to provide the required item required quality

And at the right price

 

With my assessment of the market by

Alex Al Yazouri
من قبل Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

Analyze, plan, develop and execute the best QMS implementations for your Customer's needs and requirements then re-evaluate after all.   

Muhammad Usman Tariq
من قبل Muhammad Usman Tariq , Visiting Faculty , National University of Science and Technology

On the basis of identified customer needs a proper qms planning document is made to make the processes efficient in order to provide the desired quality level. 

Nasir Hussain
من قبل Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Customer's Satisfaction

 

Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Once you have established the needs of a customer, next thing is how you will satisfy their needs.

Vinod Jetley
من قبل Vinod Jetley , Assistant General Manager , State Bank of India

1.  Clarify Vision, Mission and Values

Employees need to know how what they do is tied to organizational strategy and objectives which makes it important that all employees understand where the organization is headed (its vision), what it hopes to accomplish (mission) and the operational principles (values) that will steer its priorities and decision making.  Having a process to educate employees during new employee orientation and a communication process to help ensure that the mission, vision and values is always in front of the people is a major first step.

2.  Identify Critical Success Factors (CSF)

Critical success factors help an organization focus on those things that help it meet objectives and move a little closer to achieving its mission.  These performance based measures provide a gauge for determining how well the organization is meeting objectives.

Some example CSF:

  • Financial Performance
  • Customer Satisfaction
  • Process Improvement
  • Market Share
  • Employee Satisfaction
  • Product Quality

3.  Develop Measures and Metrics to Track CSF Data

Once critical success factors are identified, there needs to be measurements put in place to monitor and track progress.  This can be done through a reporting process that is used to collect specified data and share information with senior leaders.   For example, if a goal is to increase customer satisfaction survey scores, there should be a goal and a measure to demonstrate achievement of the goal.

4.  Identify Key Customer Group

Every organization has customers and understanding who the key customer groups are is important so that products and services can be developed based on customer requirements.  The mistake a lot of organizations make is not acknowledging employees as a key customer group.

Example Key Customer Groups:

  • Employees
  • Customers
  • Suppliers
  • Vendors
  • Volunteers

 

RAJ DAHIYA
من قبل RAJ DAHIYA , Project Manager - Energy Optimization , Siemens

Yes, It would be Customer Satisfaction !!

Emad Mohammed said abdalla
من قبل Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

I have reviewed are just4 pages long based on PDCA from0.2 of ISO9001:2000 using the process approach/flow charts. Your actual operational procedures should address each requirement of the clause not the Q Manual. Look at what is required by Clause4.2.2 of ISO9001:2008a) Scope of the QMS, including details of and justification for exclusions b) Documented procedures established for the QMS, or reference to them (List of procedures will work here)c) Description of interaction between the process of QMS (Flow Chart can show this)

hope i did good in the answer. thanks.

Irina Chepel
من قبل Irina Chepel , Personal trainer , Freelancer

Thank you for the question, I'll join to answers above

Saiful Islam Hiron
من قبل Saiful Islam Hiron , Site HR Manager , Handicap International

Agree with Vinod...........

VENKITARAMAN KRISHNA MOORTHY VRINDAVAN
من قبل VENKITARAMAN KRISHNA MOORTHY VRINDAVAN , Project Execution Manager & Accounts Manager , ALI INTERNATIONAL TRADING EST.

Organizational Effectiveness to represent and feel the change.

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