As a Finance Controller, how can you resolve conflict with other managers, assuming in-effective & in-efficient operation are clear in other depart?

Conflict is a normal part of any business operation and emotions play a large role in every working relationship. Conflict is to be expected and it isn’t necessarily a bad thing. Conflict can be constructive. It can lead to new ways of thinking, to innovation in procedures and to strengthening of relationships.

As a leader, you can help managers come together by first acknowledging and validating what they’re feeling and their point of view. Then you can help them to think about common interests or goals that they can both agree to work towards. This will get them to think in terms of cooperation instead of competition. There are five different ways that you can deal with conflict: accommodation, avoidance, collaboration, competition and compromise. Each type of situation warrants a different way of processing.

The finance controller sole responsibility of implementation and adherence to the company's annual budget, the strategic long term budget.  The financial controller also has access to the shareholders meeting minutes, board of directors meeting minutes.  The finance controller must implement in terms of financial quantitative basis on how best to achieve shareholders increased wealth, as well as achieving shareholders and board of directors mission and vision.  

 

The tools are budgets, standard costing and procedures and policy documentation, quality control standards.  

 

Any variances falling outside the budgets, standard costs, procedures and policy document, and quality control rules must be motivated and documented by each department head.  The risks that can be reasonably controlled by departmental management, who are expected to hold the required experience and expertise in his specialist field must justify variances, and if there has been negligence on the part of the department head, then disciplinary action must be taken.

 

All variances must be investigated in a fair and unbais manner, maintaining an open mind, and reasonable professional judgement of all the facts laid before the finance committee.  The Finance Controller is an expert in his field, and the departmental heads should respect this; and not be afraid to seek guidance how best they can achieve best results and departmental cohesion to achieve profitability targets. 

Dear Mr. Ibrahim,

I do assume that in such corporate scenario not every one or all are less competent. But yes, we do face certain elements in our work who are less cooperative or trying to delay the operations. in first scenario, try to discuss the issue with concern individual and ask about their  expectation or what they want or how to forward the work to them. in second stage, try to take the seniors in loop so that results could be generated. The ultimate solution to the problem is talk and in organization scenario we have t have balance the decency too. Other wise, do your job cent percent and for the failure do let them give explanations to senior management.

• Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, giving them an insight into how they can achieve their own goals without undermining those of other people.
• Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together.
• Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail , helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness.

Participative style of leadership: Before start of every month fix a date in with the managers for an open table discussions to - clarify the doubts/problems faced in the previous month nd the solutions, reinforce company standards/procedures, identify the gaps to be bridged, keep thm aware with the expectations. Situational style of leadership: Infact I have not done that yet but this is what I think now -1.Involve your quality controlmanager/develop a quality tool which can be a chart layout on excel/powerpoint having following coloumns : department, manager responsible, description of an issue, cause of an issue, frequency of occurence,solution nd signature of both the department manager nd the financial controller.2. Develope standard nd process to implement it in the system. Thank you nd best of luck to think amazing next.

Organization financial policy / procedures and annual budge allocation are the key factors to be carefully use and resolve the conflict with other dept.

Being clear and a mature profissional.

Dialogue is always the best and simple alternative to avoid and solve problems.