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متابعة

How to Manage the CRM for remote Consumers?

Is Software works or a physical or verbal communication works much?

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تم إضافة السؤال من قبل RG_Das Bappy , Project Manager , SS Infrastructure
تاريخ النشر: 2015/01/30
Ahmed خالد
من قبل Ahmed خالد , Bentley Senior Sales & Aftersales Executive , MTI Automotive

1- Checking the customer need.

2- Correct investigation in every case.

3 - Demonstrating the root cause of the problem.

4 -  If the customer have right so his problem must be solved within an agreed  period of time between the CRM coordinator and the customer , if not so the customer should be handled in a perfect way in order not to lose him in the future by explaining for him the process and the policy which he had a problem in.

5 - In case if the customer was in a remote area so we can prepare a meeting with him if a phone call would not be enough in handling his needs.

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