Dealing with difficult people of the most serious problems facing Customer Service officer. In your opinion,what are the important steps that must do?

Steps:

1. Customer Service officer should make his/mind that there is no customer who is difficult, everyone is easy.

2. Always behave that you empathised with the customer

3. Listen carefully & take impotant notes, so that later you can sttudy while solving problems

4. Difficult people are never difficult. They are too easy going. Make them calm & share your limitations/abilities and serve them as one of your family member. You will surely find them too easy

5. Show seriousness when serving them, like you are his/her personal assistant

 

Put yourself in customer shoe to undersrand his situation and deal with the same way that you expect it for yourself.Be Calm and wise.consider the company high Morale

First i must great the customer, get her/him seated and link to them that the organization main target is their satisfaction and getting quality service. Listen carefully to thier problem then start to find options for a solution according to organization policy

Keep calm, and go with the flow. Never ever negate the opinion or suggestion of the customer. Sort out for the solution wherein the customer at the end of the day will get satisfaction even a bit. I believe that even you are very good in your field of work, the customer is very hard to satisfy unless you do something extra ordinary just to impress him/her for quite sometime.