أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
The role of after sales services is a very important aspect in the company's progress as it shows how the company takes care of it's client's. And for that, the company should have dedicated and outstanding staff in order to meet the needs of the customer.
Some of the basic job responsibilities of an after sales services provider/ support employee are;
a) Sending an official invoice i.e the very next step after a sale.
b) Providing an orientation to the client in-order to meet his/her need.
c) Having complete product knowledge so that one can easily handle the customer in case of any concerns or queries.
d) Maintaining the complete record of the company's sales and providing the desired data to the reporting authority as per the requirement.
e) To have a proper follow up on the clients until the whole process is done and client is satisfied for what he/she had paid for.
Customers are the assets of every business. Sales professionals must try their level best to satisfy customers for them to come back again to their organization.
After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization.
The needs and demands of the customers must be fulfilled for them to spread a positive word of mouth. In the current scenario, positive word of mouth plays an important role in promoting brands and products.
After sales service makes sure products and services meet or surpass the expectations of the customers.
After sales service includes various activities to find out whether the customer is happy with the products or not? After sales service is a crucial aspect of sales management and must not be ignored.
After sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers.
Customers start believing in the brand and get associated with the organization for a longer duration. They speak good about the organization and its products.
A satisfied and happy customer brings more individuals and eventually more revenues for the organization.
After sales service plays a pivotal role in strengthening the bond between the organization and customers.
هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟