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Is it possible to completly satisfy a customer's expectations?

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تم إضافة السؤال من قبل Elly Agila , Golf Shop Sales associate , Meydan Group LLC
تاريخ النشر: 2013/04/17
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من قبل مستخدم محذوف‎

Yes sure it's possible ! and easier when it's an easy customer who not demand a lot of things :)

Ahmad AlHadeed
من قبل Ahmad AlHadeed , Planning And Analysis Manager , SHIFT Financial Services Ltd.

Customer expectations and satisfaction are closely related, So Customer's level of satisfaction is dependent on the expectations he has for a company ---> My answer will be "Yes it's possible"

tabrez sas and sons
من قبل tabrez sas and sons , Executive in Operations Department , Tropica Seeds Private Limited

My Answer Will be "Yes it is possible".
Explanation: If the service provider or sales person knows what the customer is expecting from his product or business then sure he can satisfy his customer.
Also the sales person should move friendly to the customer needs and he should help the customer whenever he expects the hand of the business or sales person then sure the customer will be very happy to be a part of the business.

Ravindran Kanningat
من قبل Ravindran Kanningat , GM - Corporate Affairs & Director - African Region , Samta Mines & Minerals Ltd.

As we say the desires are unlimited so too expectations.
Fundamentally, there are three different levels of expectation between what a customer expects and what a customer accepts while they walk into any establishments.
Customer expectations are always very high, that's the treatment the customer desires and hopes to receive from an establishment.
However, a customer is willing to accept a minimal level of service, provided his expectations meet with his perception about the service provider.
Nevertheless, one should strive not only to satisfy a customer but to delight anytime and every time when s/he walks in.
This is where different strategies are used always to expect the unexpected to delight a customer.

Johannes Makaduol
من قبل Johannes Makaduol , Chief Executive 0fficer ( C.E.O.) , Kilome MNH Hospital

Business is no business without a customer. Customer is the business foundation. Technically, any business establishment expects their customer to feel happy with them. And at all times a customer's choice of a business is satisfaction. Complex to know is the degree of satisfaction. Satisfaction is the expectation of a customer. And if you see many customers are returning to your business then that is satisfaction as an answer so keep your service stand or improve to invite more customers.lt is possible to meet the customers expectation,yes!

Adam Shaikh
من قبل Adam Shaikh , IT Governance Manager , Almajdouie Holding

I think it is possible if the service provider knows what the customers are expecting from them.
Also, the customers' expectation varies depending on the business, countery,culture..etc.
The one million dollar question is "What are my customers’ expectations?" and companies conduct surveys, test groups, focus groups and spend millions just to have that question answered.

Nancy Refai
من قبل Nancy Refai , Health, safety and environmental management Trainer and consultant , Freelancer

yes and that's what businesses aim for when developing customer prioritizing strategy 

Santosh Kumar Jangid Santosh
من قبل Santosh Kumar Jangid Santosh , Area Sales Manager , SP Techno Solution Pvt Ltd

Focusing on customer’s needs & through right advice/suggestion & service. It’s possible to satisfy customer completely .

 

Syed Hussaini
من قبل Syed Hussaini , Senior Design engineer , private

Simply it is  difficult to satisfy a customer, no matter how much better service you provide at some instance things could be negative as customer always comparing the offers.

Nadeem Abbas
من قبل Nadeem Abbas , Branch Manager , Faysal Bank Limited

Yes it is difficult but not imposible because in the start of relation custoer`s expectation are so high and you feel difficulties to fulfill but as realation deepen you understand customer nature and your relation with customer also built up, now it is very easy to drive the customer according to your mindset because now the customer have confidence on you.

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