Cameras in call center, can they be useful?

Cameras on the work floor will definately help to monitor productivity on the floor as well as discilpined would be maintained on the floor.

Cameras are a PCI requirement for due diligence to follow service delivery protocols.
They are to control  industry compliance but as far as agent productivity is concerned they should not hinder it but provide a sense of security.
It should not be considered as a tool for floor management but rather a back up in case of unfortunate acts of vandalism, equipment safet and security and any counts of harassment so to speak. 
To comment on agent productivity, it's the responsibility of their line manager to instil motivation and enthusiasm and keep the tasks as enjoyable and fun as possible.
There are a whole range of management tools to increase floor productivity which I'm not sure is the point under discussion here.
Will be happy to comment

We could say that this is a standards requirement for both business and clients mean that you could not live without it.

Most of clients will always ask about CCTV to be sure floor are controlled, and this always asked as parts of RFPs

For day to day activities, how could never control the floor without CCTV, for example you could have problems in lost items, etc

Employees will always fell controlled when they know cameras are there, and for managements purposed you could take a look every now and then form outside the premises either from your smart phone or PC

So simply CCTV if not a luxury or option anymore, it’s become a business requirements form all parties now

 

Camera installed is one of the PCI compliance requirements in the Call Center environment. Agents are being informed in their first day of training about the rules, compliane and other important matter with regard to the environment. With this, it will not bring fear and it will established a proper expectations and a consequence if they will not adhere to the rules while at work.

A camera or cell phone with a camera or even mobile phone  is a  pure no no in the operations area if the process deals with financial or other critical  customer information . Moreover these devices distract the employees from work and should be avoided.  They can be allowed in the lobby outside the production floor where entry of outsiders and external appliances are restricted. For example a manger or CEO of the call center may be allowed to enter with a camera or cell phone occasionally.

Depends on the covered area and the quality of picture we once came across a situation where the head sets went missing we could see someone unplugging them but couldn’t make out the face ... we had to throw a bluff on the floor to actually get our equipment back ... so they can help only if they cover the place crystal 

monitoring the call centre by cameras wont be effective as for sales for eg,

Listening the phone calls , being around the employees is much better..