Is it good to answer on the extension/intercom while attending the customer?

Question

Bernard Chidziva · Answer

no it is not good it puts the customer off and you loose potential customer

babar mirza · Answer

well it really depends on the situation. If we think that the ext / intercome is important that time, than we must excuse to our customer and answer the call but if call doesn't seems important than we should deal with the customer first or to pick up the call and let him hold for a while and than deal with the customer.

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Is it good to answer on the extension/intercom while attending the customer?

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