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IT services are classified into3 types,
1) Core Service - delivers basic outcomes desired by the customers.
e.g. Email service
2) Enabling Service - needed for core service to be delivered
e.g. Internet bandwidth, firewall
3) Enhancing Services - added to core service to make it more exciting to the customers.
e.g Email forwarding, IMAP access
The provision of service to support the IT requirements for a business internally or externally.
To expand, this can be a fully managed service with set OLA's or SLA's which are set out in the servicd catalogue.
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Kaamila
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