What are the required certificates and training courses for the customer services team?

Agree with Ms.
Nadia' reply.

- University degree is required.
- Call Centre Essential is required.
- Quality Customer Service is required.
- Understanding the company service and product is required.
- Time and Stress Management -prefered - Effective Presentation Skills -prefered - TIME MANAGEMENT -prefered - The supervisory skills-prefered - M.S.
Excel course -All office program is required.
- M.S.
Advance Excel course is required.

English , ICDL , Microsoft Office , Body language ,

Personal Re-orientation training, Communication skills, Time management, Telephone etiquette, Operational risk, Understanding the company operation and service policies.

In every aspect of best service delivery customer service phase, customer never approach key account managers to see whether they are having their customer service certification or not.
All the customer need is how their key account manager resolve their concern, through which aspects, how much time required in order to accquire approach for OTR i.e.
On-Time Concern Resolution.
If you follow the main asepcts, your customer service performance would be significant above desires.
That includes: a) Customer Is Always Right.
b) If Customer is wrong, follow point "a".
c) Have patience.
d) Let the customer speak first.
e) Understand the customer's need and approach for OTR (On-Time Concern Resolution).
Syed Waqas Saghir Internet Marketing Expert, SEO Consultant, Social Media Evangelist.

1 - Time Management.
2 - making decisions and solving problems.
3 - communication skills, dialogue and debate and listening.
4 - the skills to deal with the subordinate problem.
5 - negotiation skills.
6 - Calibration of operations.
7 - Internal Audit Quality Management System ISO 9001.
8 - inventory control.
8 - economic feasibility studies.
9 - Development of methods of working and thinking.
10 - Six Hats.
11 - innate intelligence.
12 - middle management skills.
13 - Intelligent Selling Skills.
14 - Modern selling skills and sales to the toughest customers.
15 - Financial Planning.
16 - Management Accounting.
17 - Cost Accounting.
18 - E-commerce in the banks.
19 - Government Accountability.
20 - Management of banks.
21 - Islamic transactions jurisprudence in Islamic banks.
22 - documentary credits.
22 - correspondence through the SWIFT banking.
23 - legislation.
24 - administrative law.
25 - effective manager.
26 - Management of Securities.
27 - Insurance.
28 - hospital management.
29 - Japanese management (Kaizen).
30 - 6 Sigma
1- ادارة الوقت.

2- اتخاذ القرارات وحل المشكلات.

3- مهارات الاتصال و الحوار والنقاش و الاستماع.

4- مهارات التعامل مع المرؤوس المشكله.

5- مهارات التفاوض.

6- معايرة العمليات.

7- التدقيق الداخلي على نظام ادارة الجودة الايزو 9001.

8- مراقبة المخزون.

8- دراسات الجدوى الاقتصاديه.

9- تطوير اساليب العمل والتفكير.
1
0- القبعات الست.
1
1- الذكاء الفطري.
1
2- مهارات الادارة الوسطى.
1
3- مهارات البيع الذكي.
1
4- مهارات البيع الحديثة والبيع لاصعب العملاء.
1
5- التخطيط المالي.
1
6- المحاسبة الادارية.
1
7- محاسبة التكاليف.
1
8- التجارة الالكترونية في المصارف.
1
9- المحاسبة الحكومية.
2
0- ادارة المصارف.
2
1- فقه التعاملات الاسلامية في البنوك الاسلاميه.
2
2- الاعتمادات المستنديه.
2
2- المراسلات البنكيه من خلال السويفت.
2
3- التشريعات القانونية.
2
4- القانون الاداري.
2
5- المدير الفعال.
2
6- ادارة الاوراق المالية.
2
7- التأمين.
2
8- ادارة المستشفيات.
2
9- الادارة اليابانيه (كايزن).
3
0- 6سجما