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متابعة

What are the necessary Customer service skills ?

1- Patience.

2-Attentiveness.

3-Communication Skills.

4-Knowledge of the Product.

5-Ability to Use "Positive Language".

6-Time Management Skills.

7-A Calming Presence.

8-Persuasion Skills.

9-Tenacity.

10-Willingness to Learn.

user-image
تم إضافة السؤال من قبل Hany samir kaisar Caesar , Admin & HR Officer , Gulf Paper Manufacturing Company
تاريخ النشر: 2015/02/13

Attitude behavior is big factor to cop with good customer service skills

Andrei Savich
من قبل Andrei Savich , Director of Sales , Beijing Hotel Minsk

All mentioned skills are important in a customer service but the most important that to achieve the success person has to have complete set: you could be very patient, attentive and tenacious but it will not be suitable if you do not have communication skills, product knowledge, persuasion skills - you will not be able to provide the SERVICE. A bit of talent, willingness to learn and proper coach is the right way to the success.

salima ali farah
من قبل salima ali farah

Comportements dont on doit faire preuve pour répondre efficacement aux divers besoins des clients et entretenir de bonnes relations avec eux.

Comportements dont on doit faire preuve pour gérer les questions complexes et délicates relatives aux services ainsi qu’améliorer l’exécution, la prestation et les résultats des services.

Comportements dont on doit faire preuve pour établir des stratégies de service à la clientèle efficaces et des partenariats fructueux, en vue d’assurer l’excellence du service et une saine intendance à long terme.

Abdullah Al-Anssary
من قبل Abdullah Al-Anssary , Relationship manager , Nelson Park Property

don't be like a robot and listen to the clients before you start answering them, speak in a polit way, and don't insist on your idea or your solution, just go with it.

JUSTUS MALONZA
من قبل JUSTUS MALONZA , Business Relationship Officer , Fadhili Micro Enterprise ltd

Integrity and honesty

Good time management

Being keen to details

Being right the first time (first impression)

Nahush Shyamkant Shirke
من قبل Nahush Shyamkant Shirke , Hr Manager , Coldwell Banker Gujarat

1) Being customer centric

2) Going beyond the age

3) Integrity & honesty

4) Being innovative

5) Smile, Eye to contact, & Great Enthusiasm

6) Positive mindset...you have faced many customers in a day, good or bad, but for the customer you are the first one. So remain excited. You never know, last sale of the day could be the biggest of lifetime.

7) Being Humble. When customer is not happy, be apologetic, understand their discomfort and be quick in providing solution. If you cant solve instantly, be honest in giving commitment and ask for time e.g. sir/Mam give me a day's time, I will certainly come up with solution. And leave upto the commitment.

8) Do not mix your mood with work. Good, Great, Bad or worst...always always always be there for customer.

9) Followup your customers regularly. They should not feel that you have forgotten them. If required, send a nice bunch of flowers with reminder note for new products.

 

sadhik hussain
من قبل sadhik hussain , Software devoloper , GY TECHNOLOGY PVT LTD

being in touch and giving the better solution to the problem on time

Sujith kumar Madathil
من قبل Sujith kumar Madathil , purchasing and store assiast , khalid al harbi trading

all the above given options is necessary to deal with a customer

Nabil Djelid
من قبل Nabil Djelid , Inspecteur technique principale , MICL

ability to convince.

Ability to Use "Positive Language".

offers multiple solutions to the customer to put at ease

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