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How do you get your whole company to think and breathe customer? (customer oriented)

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تم إضافة السؤال من قبل Rohit Sharma , Consultant , Bahrain Financing Company
تاريخ النشر: 2013/07/23
Emmanuel Wamweta
من قبل Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

First, you have to develop appropriate & relevant customer oriented, customer focused, customer centric or customer based policies & strategies. Secondly, introduce the above to employees through employee training & development programmes. Teach them, tutor, mentor & facilitate the employees into welcoming, appreciating, accepting, practising & enjoying these policies & strategies. Thirdly, concentrate on changing their mindset about the above policies & strategies as a result of tutoring & mentoring and ultimately provide a pleasant platform for the employees to practice & enjoy the above policies & strategies.

Maria Janice Buco
من قبل Maria Janice Buco , Production Operator / Trainer / Work Leader , Toshiba Information Philippines Inc.Corp.

First thing to do is you will get the satisfaction of the costumer through high quality product, good service and good communication....

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من قبل مستخدم محذوف‎

To improve customer service:1 - Know the customer's need2 - Follow-up to the client3 - Work to provide new services

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