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Listening. If you listen properly, you will be sure to answer correctly to your customer needs.
Listening is most important , because if you don't listen you will not be able to respond and talk
Listening is the most important. Epictitus, ancient Greek philosopher, said that we should talk less and listen more, that's why we have one mouth and two ears.
Thank you.
both talking and listening are equally important. without listening you wont be able to understand the requirement of the customer and without talking you can't explain / demonstrate your product effectively.
When do you like the most your wife: when she speaks about subject of her interest or when she listen with attention to your subject of interest?
Guess
Sales person should do this in a sequence.For understanding the requirement of the client, effective listening is must. Once the requirement is clear and it is known that sales person would be able to deliver it, on that note a healthy and smart talking should begin to gain the trust of the client in order for the sales person to initiate a business with them. For existing clients, both listening and talking should go parallel
It is for sure Listening (70%) Asking questions (15%) Talking about what you would like to offer (15%)
An important skill for sales people is listening. Listening will help them to understand the needs and wants of the client and will make talking more effecient
important skillfor salespeopleis talking
Thanks to all for their reply.
According to me the key skill is Listening which will give you the idea about needs and wants of customer and sales person can match their product/services/idea accordingly and close the sale positively.
I believe Listening Skill is very much important for everybody in day to day life as well.
Both skills are important because when you cannot listen to your customers you will never satisfied them. Like if you are a sale person and selling something in a country where different cast and country people are shopping. Then you have to very clearly listen because every person have different pronunciation of a word and different attitude. So you have to be very care full by dealing with them by using great customer care.
