أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
A) identify the major attributes and benefits that customers value
B) assess the company's and competitors' performances on the different customer values against their rated importance
C) examine how customers in a specific segment rate the company's performance
D) monitor customer values over time
E) assess the quantitative importance of the different attributes and benefits
