Bayt.com

ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

Total customer satisfaction is measured based on the relationship of _.

A) expected value and total customer benefit

B) perceived performance and expectation

C) advertised outcomes and real outcomes

D) past experience and present experience

 

E) customer attitude and salesperson's attitude 

Marketing Management Marketing Mix Marketing Strategy Customer Service
user-image
تم إضافة السؤال من قبل Mohamed Hendy , Commercial director & Co- founder , The matchers
تاريخ النشر: 2015/03/07
التصويت كمفيد (2) المشاهدات (11) المتابعون (9) الإجابات (7) بلّغ عن السؤال
أضف إجابة
أنشئ حسابًا أو سجّل الدخول للإجابة
IMRAN ALI MOHAMMED
من قبل IMRAN ALI MOHAMMED , Accounts Officer , M/s. Euro Glazing Ltd

It should be Perceived performance and expectation. Ans.B

Mohamed Hendy
من قبل Mohamed Hendy , Commercial director & Co- founder , The matchers

Perceived performance for sure 

Yasser Mahmood
من قبل Yasser Mahmood , Director Customer Support / Operations , Plum Networks Web Design

I will go with option numbered as B.

passant elsherei
من قبل passant elsherei , Logistic department manger , Esco international trading co.

Will go with B) option said it all

DALILA RUSTEAU NELSON MATANO
من قبل DALILA RUSTEAU NELSON MATANO , SALES ASSOCIATE , LAYERS BOUTIQUE

E) CUSTOMER ATTITUDE AND SALESPERSONS ATTITUDE

Alex Al Yazouri
من قبل Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

I would say the most accurate answer is

B) perceived performance and expectation

Aditya Rathi
من قبل Aditya Rathi , Research Analyst , Shree Yogeshwar Packaging Industry

A) expected value and total customer benefit

أضف إجابتك
المزيد من الأسئلة المماثلة