How to deal with the clients when they start to discuss about even better available services or goods than those provided by us?

Allow them to finish and make them understand why your services are like that. and give them an assurance that you will do what you can to make your services better

well in such situations your market knowledge comes handy but if you know about all the attributes of your product you can get the edge. And if your organization holds strong after sales services then customer might end up agreeing with you.    

Understand the relevance of your product to the business of the customer. check how much compatible your product is with the customer. Do a research within the organization if the product needs improvement and question how can you overcome the gaps. When you are selling you can upfront tell them how your organization will support the gaps. Also at times the competitors might have better product with lot of features, however customer might not be needing it and end up paying more. If the competitors are pricing them more and giving them services that are not necessary then you have won half the battle Already.

here are the pointers:

1. Understand the requirement of the customer and ask for time to get back with right services.
2. Baseline your product with the requirement and competitive products.
3. Take a note of the gaps ( with Requirement and Competitors.)
   1. for gaps with the requirement, do a research within organization and understand how can you address and fulfill the shortfall to provide service that customer demands and what will be development plans to meet in future and ensure you give realistic time lines and meet it. A customer with bad experience can damage your future opportunities with his opinion.
   2. For gap with competitors, this is an opportunity for the organization. check how to meet the competitors in demand.
4. Point out the services that might not needed for the requirement highlight that. and explain how your product can prove to be efficient.
5. Be creative with the presentation / display.

We first ask about the better services or plan what they have and explain our services which we provided. finally try to differentiate and make them them understand both are almost same.