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Why are so many customer service representatives resistant to sales and marketing training?

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تاريخ النشر: 2015/03/30
Haseeb Khalid
من قبل Haseeb Khalid , Sales and Promotion Manager. , Medi Urge

It is in human nature to resist change, When the benefits and rewards for making the change are not seen as adequate for the trouble involved.

Yuliya Lukoshyna
من قبل Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

They are not well motivated by their work. look for others

Nasir Hussain
من قبل Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

I don't believe this happens to a large extent. There is only a few percent CSR's who don't wish to get trained for S&M training and that's only because of their own nature and and misunderstandings.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

I agree with the answer, Mr. Haseeb Khalid

Human nature

And in all functions

 

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Lawrence Choh
من قبل Lawrence Choh , Online Student Mentor , London School of Business and Finance

They are resistant because most customer service do not wish to change from their current comfort to endure any new stress of mastering new knowledge. Somehow, most of them do not want to be sent to areas which will require lots of thinking.

Mehboob Ali Laghari
من قبل Mehboob Ali Laghari , Social Mobilization Team Incharge , TRDP-European Union

because, This is the only field that involves a lot of justifications, complains, risk of self disrespect, and takes a lot of effort.

Subramanyam Srinivas Kottram
من قبل Subramanyam Srinivas Kottram , Head-sales & Marketing , Topend Technolgies

Ones who are having low self esteem & don't want to face the crowd are the ones who resist.

 

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