What would you prioritize as call center manager, Quality vs. customers' experience or service level?

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Nishagaran Rengasamy · Answer

If your a good customer service manager you should meet your service level by providing excellent customer service.to achieve this you should have a good work force management (WFM) plan. As a manager both are very important

Shady Mohammed Shehata · Answer

from my point of view, i prefer to work on utilization and quality ... that will make your call center on the top.

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What would you prioritize as call center manager, Quality vs. customers' experience or service level?

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