أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
marketing, sales , languages , and some information about the product it have been related to your educational background ! (for exemple : mechanic for auto sales )
If the customer services are not related to technical field then a simple graduate can excel in this field but to have mastery in the field. A CSR must learn the art of communication with ability to handle variety of customers in professional manner and his/her rating will go up, if he have confidence and have insight on business solutions. At the end you need to have a satisfied service and i must say "be a little more kinder than necessary'