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1. Good is intangible, service is tangible
2. Good is inventoried, service is preserved
3. Goods and services have no difference
4. Good can be touched, service is felt
4. Good can be touched, service is felt^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>>>>>>>>> 4. Good can be touched, service is felt >>>>>>>>>
To an extent all are apt & correct but would differ in business domains & environment. However, to stay in business of good or service, the most important and non-negotiable clause is to service your customers well. A customer delight would keep you in business and ensure recurrence of revenue else no matter the excellence of your offerings, competition will eat in you.
Ans4." Good can be touched, service is felt" is the correct answer.
I agree with all who answered4
4. Good can be touched, service is felt ............................
4 .. customer may forget the quality of good. but will never forget How was the service.
1. Goods have lesser emotional value than services
2. Goods generally are inanimate one time offerings while services most often carry the component of repeat contact and relationship building
3. Goods can be defined by features and benefits while services have much more than that to define them
Good customer services and good customer care are one and the same in the retail industry.
Remember the Customers is golden goose that lay the golden eggs for the Retail business These customer will come to our retail business every day and Customers services is part of the Retail Busines
When we render better customers services the customers is repeated coming to our business of retail business of Hypermarkets / Malls / QSR etc
When we offer better customers services it mean great servcies are offered to the customer and customer care is upto mark the Customer Care is the ICCU UNIT of the Retail Business.
If there is no customers services than you will run out of business of the retail.
it is OLD QUOTE CUSTOMERS IS THE KING
RASHMIKANT VYAS
rashmikant vyas