أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Customer bought a lxury item from a branded retail outlet of xyz company, Sales Manager was very happy after selling by utilizing all his sales tactics. Few days later, same customer returns with totally unhappy mood and argue the CS manager for the return/exchange of that Item.
it depends on situation.first of all give him smiling face and try to ocalm him down.and try to help the customer in every way possible.if there is any loophole in companys exchange or returns policy and customer is longterm customer .you can try to accommodate him.otherwise you have to explain him company policy and apologize to him for this in a nice way.