أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Simply excitement and fun, that is how i describe a week as a guest service officer added to the regular job's duties as running reports, answering guest's requests, updating hotel's information and answering emails without forgetting the main job's duties which is making guests feel home with whatever it takes to satisfy that. In the hospitality industry, tasks in this position differ from one property to another but the basics i mentioned earlier.
* Conducts shift briefings to ensure hotel activities and operational requirements are known * Supervise front office operations during assigned shift including: 1) Maintenance of guest information 2) Maintenance of information about local events 3) Compile occupancy statistics 4) Supervise group bookings 5) Assisting with serious complaints * Supervise cashiering activities during shift including: 1) Cash handing and banking procedure 2) Dealing with irregular payments 3) Instructing staff in credit policies and facilities 4) Instructing staff in cash security procedures 5) Carry out debtor control 6) Supervise the cashiering systemHuman resource and Training Responsibilities * Works with superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: 1) Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member 2) Provide input for probation and formal performance appraisal discussions in line with company guidelines 3) Ensure new staff attend Corporate Orientation within first month of hire 4) Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performanceFinancial Responsibilities * Works with superior in the preparation and management of the department's budget and is aware of financial targets * Recycle where-ever possible and enforces cost saving measures to staffOccupational Health and Safety Responsibilities * Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures * Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly * Initiate action to correct a hazardous situation and notify supervisors of potential dangers
