أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
provide the duplicate key..................................................
Politely ask him for his room number or full name so that you may confirm his identity on the system. Kindly hand him the spare key and grant him access with the golden smile you were hired for.
use second key because of the guests condition
Easy . Confrm again with guest his name and room number and just make a new key card.If you use an old manual key and you only have one left , escort guest to the room and just open door, take back key . Some units , apply a fee for lost "old manual keys" .
we cant argue with a drunk guest, or make him realize his mistake, very politely you can escort him to his room, as a master key is available at the reception with the help of the manager on duty. May be the other day we can talk to the guest about the key if needed.
Try to talk to him into checking his keys if he insists i help him access him room using the spare or artificial intelligence