If a manager is evaluating quality of product by examining complaint forms of customers, then he/she is using which of the following types of control?

Rightly said, (b) Feedback control: It is a type of power being exercised by the management in order to determine the outcome consideration (i.e., products or services) of customers.

Agree! I worked as mystery shopper and it was very useful in training and educating sessions.

(b)

  Feedback control is a control type based on timing that involves regulation exercised after a product or service has been completed, to ensure that they meet the standards necessary for the transformation process. Hence, option (b) is correct.

(B) Feedback Control, is the correct answer.

Feedback means an information, reported after an event/transaction.

Option B is the final answer to this question.

Answer Will be option <<<<<<<<<B

the right answer is     (c) Preventive control

  because after getting the feedback from customer  get  a preventive action to prevent this errors that make customers complaint.

feedback control as hes is only considering customer complaints but actually not fixing the system

Should Be Option "B" From My Side

The answer is : Option ( B )