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What is the most important/relevant KPI when evaluating Contractors' quality performance?

in other words: when defining KPIs to measure contractors' quality performance, which one would you give the highest weight?

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تم إضافة السؤال من قبل Mohammed Diab , QA/QC Manager , CPP
تاريخ النشر: 2015/05/17
Muhammad Saif ud-din Qureshi
من قبل Muhammad Saif ud-din Qureshi , Freelance QHSE & other Management Systems Auditing, Compliance, Development, Training & Maintenance , Working as a Free Lancer

1. Compliance to the requirements as defined by client.

2. On time delivery.

Tariq Kerr
من قبل Tariq Kerr , Services Development Manager , The Home Group Ltd

Hi,

I would look closely at the following:

a.liquidity, although it is rather difficult for contractors at times to forecast cash flow. This can be rather awkward to “assess” if the contractor is “in-house” i.e. Local Authorities BMDs. When looking at the financial kpis, important to note the utilised percentage of their contingency.

 

b.customers / clients satisfaction

 

c. Schedule variance indicator including average time it took them to close out / rectify defects.

 

d. Work-in-process reporting including committed costs and related variances.

 

e. outstanding or backlog indicator

 

 f. contractors score indicator.

 

g. quality / Safety indicators .

 

regards,

 

Tariq

atul nikumbh
من قبل atul nikumbh , QA QC incharge , Dolphin radiator and cooling system LLC

Evaluation of contractor's quality performance will be based on his skill ,approch towards work and attitude.

Myrna De Guzman
من قبل Myrna De Guzman , Data Analyst and Report Writer , Vectrus Systems Corporation

1. Quality of Work Performed satisfying the agreed parameters of the SOW and PWS.

2. Proper selection and qualified/highly trained personnel.  

3. Timeliness (Contract Completion Dates are met or even earlier),

4. Contractor's Commitment to Excellent Service (Pre & Post Contract agreements: follow-up and follow-through).

Sherif Salama
من قبل Sherif Salama , QHSE Manager , Tadbeir Operation & Maintenance

First the suppliers /contractors differ in its prioterization according to the importance and criticality of the supplies / services they provide and the impact of this supplies on the quality and safety of my final product.

below some KPI for supplier evaluation:

1- the quality of service / supplied they provide

2- Delivering time and response

3- acceptance to be audited on site

4- the competitive price of the supplies/ service they provide

5- the number of defects in the supplies

6- the certificate they have

7- His customer list

8- His repitition in the market

9- The quality / safety managemnt system implemented at his site

 

Sajna Jiyas
من قبل Sajna Jiyas , Sr. QA QC Specialist , Kuwait Drilling Fluids and Oil services

Compliance to the regulatory requirements and Customer requirements, how these are taken care

Ajaz  Hussain Shah
من قبل Ajaz Hussain Shah , Project QA QC Manager / Team Lead , Olayan Descon Industrial/ Engineering Company

most important KPIs for evaluating contractors quality performance

1. Less no of NCRs / quality observations during audits and quality survelience

Tamunokuro Ogan
من قبل Tamunokuro Ogan , Quality Assurance Officer , Ayre Aviation Centre, Durban

I would consider the relevant KPI for any Contractor' Quality Performance;

1.Attention to details,

2.General Work safety Standards,

3. Promptness to Timeline/Schedules.

Mohammed Zayed
من قبل Mohammed Zayed , General Plants Manager , Saudi Readymix Concrete Company

The quality of work, performance in terms of respecting timelines and boundaries of scope of work.

Abdoulgany Edris
من قبل Abdoulgany Edris , Site Engineer , Central Association of cooperative Housing

Standard of submitting an action plan and a comprehensive procedure guide for risk assessment, policies, procedures and management standards 

Nadia Ahmed Mohammed Saeed
من قبل Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.

The KPI is calculated by dividing your total sales for a period by your average accounts receivable for that period. This number can serve as an alert that corrections need to be made in managing receivables, in order to bring payment collections within appropriate timeframes

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