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Does customer service varies from business to another? Exp... salesperson in retail clothes store and salesperson in retail jewelry store.

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تم إضافة السؤال من قبل Georges Aref Chaoul , Sales & Media Director , Maids.cc
تاريخ النشر: 2015/05/23
Yuliya Lukoshyna
من قبل Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev

Good client service and sales staff will be good no matter the field. All what they have to do to start new job is studying of specific of the new field

Ibrahim Hussein Mayaleh
من قبل Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

Customer service as a function, is exactly the same with the same rules, goals and directions. It is true that issues like kind of business, nature of customers, culture and environment may affect the behavior of customer service department.

Maroun Harika
من قبل Maroun Harika , account manager , electronicspaces

There is a difference between the customers who buy essentials and the customers who buy something that they do not need, so the way of dealing with each kind of customers change due to the product they want to buy. But in the end they must be satisfied so they will stay loyal, and the customer service is the thing that will differ a company from another and will lead to this satisfaction. 

Amir Ageeb
من قبل Amir Ageeb , Content Senior Specialist , Elm Company

Techniques will be the same but details will be different according to the nature of activity practised by the organisation.

 

Hidaitulla Vogga
من قبل Hidaitulla Vogga , Assistant Manager Inventory , QI GROUP - MENA REGION

Customer Service is a function. Behavior is different depending on your business sector. For example in retails clothing store sales person cannot give full fledged service because customer footfall is more and sales person is less.Same way if u not provide the proper details about jewels customer is will run without purchase. Customer Service is a function which works under strong common sense.  

Georges Aref Chaoul
من قبل Georges Aref Chaoul , Sales & Media Director , Maids.cc

Thank You all very much for your participation, i agree with you Sirs/Madams.

 

customer service target is the same in every business,  BUT type and level varies from business to another.

Heavenly J John
من قبل Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

Certainly but by product not business based. One is statement related while the other is emotion related.

Vinod Jetley
من قبل Vinod Jetley , Assistant General Manager , State Bank of India

Yes. Customer service varies from one business to another.

Jersh On Repolidon
من قبل Jersh On Repolidon , Spare Parts Control , Al Masaood Automoiles

The answer is no, it will vary only in the products but CS is the same. Meeting the customers needs and beyond customers expectation.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Yes customer service for retail outlets is mostly the same. Customer service in a bank is different though.

Khaled Anwar
من قبل Khaled Anwar , Senior Sales Engineer , "Automotive company''

I agree with the experts answers. Thank you.

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