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متابعة

"Loyalty Programs" do these programs really help in customer engagement?

These days "Loyalty Programs" are becoming talk to the town. Most of the brands have started their loyalty programs with the view to engage the customers or increase customer loyalty with the brands.

 

Do these programs have any substantial positive financial impact on the brand?

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تم إضافة السؤال من قبل Sameer Mir , Section Head - Loyalty (Vice President) , BankIslami Pakistan Limited
تاريخ النشر: 2015/05/25
VIVIAN IMOUDU
من قبل VIVIAN IMOUDU , External Auditor Assistant

My answer to your question is yes based on experience. Loyalty means these are the same customers purchasing your product or services over time. The program is used to get their attention that you are aware of them to ensure that they continue to patronise your product or Brand.

The financial impact on the Brand is that it is popular and the first choice for old , new and potential customers. The likelyhood that your sales will increase based on this is high resulting in huge sales.

I hope this answers your question.

       

Mohamad El Otari
من قبل Mohamad El Otari

yes they do, specially when high competition is involved. Banks are offering many incentives to attract more clients .

hazem badr
من قبل hazem badr , retail credit risk assessment deputy manager , Egyptian gulf bank

sure, they are very interactive to customer

Ravi Shankar
من قبل Ravi Shankar , Director- Key Account and Head Ops , Easy Tech

Just launching a program is not means to an end itself. Just make sure your have these mechanism is in Place:

Reward: Chgaracterised by Speed of achieving, Choice and Ease.

Recognition: Abilty to recognise and personalize at every touch point (If not for all atleast for the Top Loyal customer)

Relevance: Make it relevant

 

Sanjay Dukle
من قبل Sanjay Dukle , Head of Partnerships , VERNOST MARKETING TECHNOLOGY SOLUTIONS

It is true that most brands have been launching their own loyalty programs. For most brands, it is common thinking that giving a few points on some spending is a loyalty program, and customers will come. such programs don't make major impact on the business.

But for a  loyalty program to be really successful, it should map the target customer segment for the brand, and apart from offering some value for accrual of miles, it should also offer a lot of cross branding partners where customers can redeem their miles so the value add is huge and the customers will prefer such a loyalty program which will make it successful.

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