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In the area of customer service what should be the interaction between customer and customer service within a company/organisation?

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تم إضافة السؤال من قبل Dioulaba Traore , customer service , Kimex Ireland LTD
تاريخ النشر: 2015/05/29
yusuf jamal
من قبل yusuf jamal

The interaction between customers and customer service starts from the moment the customer  associated with the company and this is done by trying to provide the best service to him and to provide appropriate solutions to problems

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Well, if we take the case from both sides, the customer service should take the responsibility to provide the best quality of service and ensure the customer's satisfaction. And the customer should treat the customer service agent with mutual respect.

ariel abenojar
من قبل ariel abenojar , DEMI CHEF DE PARTIE , BATEEL INTERNATIONAL LLC

the customer service need to be polite for any cutomer,and explain nicely all

muhammed joel
من قبل muhammed joel , SENIOR EXECUTIVE OFFICER 1 , Heal care International Nig Ltd

the customer service is to build relationship aiming at retaining the customer or client at all means through interpersonal relationship,brigding the gap and restore any misinforme opinion 

Nasowe Odile Yangamen  Batchouboumen
من قبل Nasowe Odile Yangamen Batchouboumen , Chef de Rang (S.Waitress) , Ena Restaurant

I believe in order to gain the attention from your customer is through a kind polite and smooth gesture coming from the customer service agent, because it is the customer who comes to you and waiting to see your reaction and a how you attend to them. So just to have the best interaction between both, the customer service agent has to be very submissive to the customer and be the one to create a conducive environment for the customer who is just in need of their services.

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