ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

What are the customer service skills to deal with customer situations?

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تم إضافة السؤال من قبل Sonya Belloumi , Trademark Officer , Abu-Ghazaleh Intellectual Property
تاريخ النشر: 2015/06/03
Mahmoud attia
من قبل Mahmoud attia , ويتر , قرية جورجونيا بيتش مرسى علم

* Welcoming the customer.

 

* Taking into account the psychological aspect to it.

 

* Listening to the customer and understand what he wants.

 

* Give the client accurate and sufficient information.

 

* Assist the client to achieve what he wants.

 

* Provide alternatives in the event it can not be the first to respond to his request.

 

* To convince the customer to the product or service is appropriate to his need.

 

* Employee always the same place the client mode, to estimate the position and a sense of what feels.

 

* Care to achieve customer satisfaction.

 

* Follow-up to the client's request until it ends.

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