Q.How will most upset customers react if you offer a sincere apology?

Question

A.They will calm down.Most customers want you to acknowledge that they've been disappointed and want you to express some regret.

abdallah amro · Answer

If you apology does not include a solution they will be upset

Ibrahim Hussein Mayaleh · Answer

It depends on the reason behind their upset. Some are expecting some kind of compensation, a sincere apology is then not enough

د Waleed · Answer

It depends on the customer and the main problem. Some customers accept your apology, and others may try to take advantage of this and want to escalate the issue !

مستخدم محذوف‎ · Answer

When sincere apology is made to an customer, most of them will appreciate and ask us to not make a mistake again.

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Q.How will most upset customers react if you offer a sincere apology?

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