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متابعة

Can I ask customers personal questions?

Should I become friends with the clients or is it preferred to be as business partners (win-win, formal way)?

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تم إضافة السؤال من قبل مستخدم محذوف‎
تاريخ النشر: 2015/06/14
Samuel Loveday
من قبل Samuel Loveday , Management Accountant , Mopheth Nigeria Limited

ASKING CUSTOMERS PERSONAL QUESTION IN A BUSINESS CERTAIN IS NOT RIGHT BUT YOU CAN ASK SUCH QUESTION OUTSIDE BUSINESS ENVIRONMENT AND TIME.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

we should be a gentle with customers and be swift and formal person

sanni jones
من قبل sanni jones

I think it’s unprofessional to ask customers personal questions. Business is Business. You must never get too familiar with your customers.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

The only relation you have with your customer is a business relationship. Customer is using your services and you are giving him or her the value in return of the price he pays. So asking personal questions to customers is pretty unprofessional when you are at work.

Arnold Gutierrez
من قبل Arnold Gutierrez , Business Processing Associate/ Data Entry Analyst , Allsectech Manila Inc.

You can ask question but there is also a certain limitation it is the best way to establish a rapport to your customer. We need inform for our customer but not on a certain limit. They have personal privacy.It is also an ice breaker when you need to be more comfortable.

Mohamed Salat Mohamed Salat
من قبل Mohamed Salat Mohamed Salat , Accountant/finance and data keeping , Moumin Group of Companies

yes it improves further satisfaction with you as a sales person, in the next visit he/she will mention your name and request you to write for the sale.

 

thanks

Georges Aref Chaoul
من قبل Georges Aref Chaoul , Sales & Media Director , Maids.cc

Simple and normal questions would be acceptable to break the ice toward a long term relation.  Thank You. Regards!

د Waleed
من قبل د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

Yes & No.... ! It depends on your relation with the customer !

depending on business type if it involve money directly i would say be in formal shoes.becasue being a friend they will negotiate more 

Jamal salem
من قبل Jamal salem , demo drive coordinator , نيسان - البابطين

its good to be afriend for the customer but it should be in formal way ,, we can ask personal questions but not to all customers only those who are close enugh... but i think its better to be formal with all the customers cuz its business in the end and maybe we say somthing wrong or bad and we lose them forever if they are senstive

khirendra sharma
من قبل khirendra sharma , Retail Store Manager , Rivoli Group

It depends on the product that is being served,still a thin line needs to be manintained.

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