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main reason is the customer service factor is very important in todays industries, every thing depends on how you handle the customer , when it comes to a very first time interaction , you have to retain and repeat the customer , the more you interact and know his or her likes dislikes , choice , etc. , would be use full for future service and make you able to provide a customer service up to the customer satisfaction , where as existing you have all most all details and ,
I assume both customers are clients of yours, with the1 difference of turnover ie. revenue to your company and by customer service, you mean service desk function.
Ideally, the service should be equally to both, based on the incident/issue impact and urgency.
If done any other way, customer satisfaction and possible future upsells would be affected.
Better customer service should be provided to existing customer with small turnover as turnover is not static and can improve within a short space of time.
New client should be provided with priority customer service to give him a warn welcome to the company because first impression is a lasting one.
Correct Answer is1.Existing client with a small turnover would provide better/ priority customer service in order to tap big market & make maximum turnover
