أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Without making judgments or fixing blame, ask questions to find out more about what happened, so you can get to the bottom of what triggered your anger. Ask if the other person meant to treat you disrespectfully, and if so, why.
Try to figure out why the problem occurs, eventually you will definitely find out the solution. The key is not to lose patience. Otherwise work will become burden.
Keep an Acknowledgement of whatever transactions you take and give. when a problem arises and somebody puts it on you. prove it that it's not your mistake.
Be confident in what you do.
didn't judge and didn't take any action take break then thinking carefully how u solve that then u can talk
If you’re struggling with out-of-control anger, you may be wondering why your fuse is so short. Anger problems often stem from what you’ve learned as a child. If you watched others in your family scream, hit each other, or throw things, you might think this is how anger is supposed to be expressed. Traumatic events and high levels of stress can make you more susceptible to anger as well.
In order to get your needs met and express your anger in appropriate ways, you need to be in touch with what you are really feeling. Are you truly angry? Or is your anger masking other feelings such as embarrassment, insecurity, hurt, shame, or vulnerability?
If your knee-jerk response in many situations is anger, it is very likely that your temper is covering up your true feelings and needs. This is especially likely if you grew up in a family where expressing feelings was strongly discouraged. As an adult, you may have a hard time acknowledging feelings other than anger.
If you are uncomfortable with many emotions, disconnected, or stuck on an angry one-note response to everything, it might do you some good to get back in touch with your feelings. Emotional awareness is the key to self-understanding and success in life. Without the ability to recognize, manage, and deal with the full range of human emotions, you’ll inevitably spin into confusion, isolation, and self-doubt.
Patience
And the study of the problem and ways to solve them
I AM FULLY AGREE WITH Mr. Ibrahim hussen
Keep calm
Don't blame
Take time
Think deep
Ask Questions
Look for help if needed
Controlling yourself in such situation requires some practice and some self control, and this could be gained by experience and learning.
However when you face such situations try to think that:
1. Your reaction reflects your personality.
2. Your reaction affects the company.
3. You are working to serve customers.
4. Your task is to calm down the customer
I do agree with the answer been added by EXPERTS........Thanks.
Take a pause, re-think if it is worth burning your blood. Analyze cause and try eliminating the root cause. Anger is 1 letter short of Danger.