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متابعة

How to control spare parts at the outside service centers, aiming to less cost for extra parts than a broken equipment in warranty needs to get fixed?

When the outside service center(s) receive a work order for an equipment in warranty, some of them request for fixing needs, so they get these parts from our warehouse for free on the work order, & resell it to other customers for their financial benefits (stealing), so how to control this situation to avoid the stealing?

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تم إضافة السؤال من قبل Khaled Faried Ahmed Zada , Administrative Supervisor , Prefer Not To Say
تاريخ النشر: 2015/06/28
ASHAR ALI MINAI
من قبل ASHAR ALI MINAI , Country Sales Manager , Robert Bosch Middle East

Issuing of such part should be done on an invoice against the workshop/service center, it should be informed to the customer & it would be known also to the customer that it is a warranty issue & standard signature should be taken to avoid any type of reselling or stealing clearly mentioning that these parts are free of cost.

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