Why can't a Customer Service Relations personnel provide exact answer to most questions of customers?

Question

GP Sacramento · Answer

CSR personnel follow scripts. Good CSR personnel should be able to answer questions since it is in the script. However some just pair the answer from the script with the wrong question.

Olagoke Akande · Answer

Human beings most times are insatiable which makes it difficult to satisfy them

Mohammad Albuzaid · Answer

Poor Training sets behind this actually.

AJIT SASIDHARAN · Answer

lack of training and knowledge to the executives.

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Why can't a Customer Service Relations personnel provide exact answer to most questions of customers?

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