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I believe experts have already said enough about this issue. I do agree with them and can highlight the following:
- Listen... Listen.... Listen
- Show respect and involvement and let them know that you care
- Build a trustful relationship
Dear Amal,
Here are5 tips and ways on how to build customer rapport:
1- Allow them to ‘get it all out’.
2- Make their problem your problem.
3- Share their priorities
4- Listen and be Respectful.
5- Don’t leave them waiting.
Regards,
Hany Sewilam AbdelHamid
Head of Business Development | Sales & Marketing
Entrepreneurship Coach & Consultant
Digital & Social Marketing Certified Expert
The good ways to build rapport with customers.
1-Regular meeting with customer.Customer always appreciate sales guys who are in regular touch with them.
2-understand the need of the customer.
3-give your customer what he wants not what you want him to buy.
4-whether sales is done or not he should respect the effort in your selling.
5-always provide right and timely information, false and misleading information can harm your rapport with your customers.
All the best.
The principles behind good customer service:
1-Provide Multiple Lines of Communication
2-Respond Quickly and Thoroughly
3-Walk a Mile In Your Customer's Shoes
4-Ask for Feedback
5-Focus on the Relationship, Not the Sale.
6-Loyalty scheme.
7-customer approach
8-Reward loyal customers.
Ext... Thank you.
Calibrate the rapport to “just right.” New salespeople are often overly sensitive to the time of a potential buyer. They often think, “I have an hour for this meeting and she’s a CEO of a mid-size company. I need to use the whole time to get my points across. No time for chitchat.” So he dives right in with no ice breaking conversation and it doesn’t go well.
Others can spend too much time chatting, and the prospect might get antsy to get down to business. Do your best to read the other person and find the right amount of rapport-focused conversation.
Read the culture. Always be yourself but, at the same time, you can adjust your approach to the other person and company. Don’t change who you are to fit the culture, but be aware of how the culture works and how it best responds.
For example, if they’re a suit and tie joint, showing up with your Grateful Dead ’95 tour tie-dyed shirt won’t fly so well. (Unless you're meeting with me, then I’d be impressed.) And if there’s a jeans and sneakers place with a 'Never Lose Your Whimsy!' sign on the wall
The Good ways to built the rapport with the customer as follows,
1. Sincere complement's to be given
2. Pay attention
3. Humor
4. Try an occasional bit of disarming honesty
5. Perceptive questions to be discussed
Give them good product which should be competitive and then give them proper service and I think second one is most important in today's market.
Customers interactions and learn what their needs in order to provide and better service.
provide him your best services
special discount
maintain your quality of your product
listen him very care fully and solve his problem
Listening to the customer and having a positive attitude is the main key,among other issues.
Try and match your customers style of display and listen by not interfering.
Create trust,it builds stronger communication between you and the customer.
Pay attention and at times show by nodding that you understand the customer.