How can you manage dissatisfied customers for delayed service / product delivery and How can bring back to our future business?

Briefly in such case; Acknowledge your mistake --> Apologize --> Correct and Improve the weakness --> Compensate customer.

Every business dissatisfies customers sometimes and many customers accept that as long as you know how to deal with it and you improve things

put yourself in their shoe

active listening

show empathy

Acknowledge his feelings

provide service ASAP and follow the contract 

 

It's very important not to dissatisfy you customer ,so you need to work ahead to keep the satisfaction level on track....even if you find their is certain issues ,then you need to contact them and tell them in advance about the purticular issues rather than keeping it till the end.make them understand and try to solve the issue as soon as possible before it effects the business

Apply this five steps when you have that kind of situation

 

listen completely 

Acknowledge their feeling and/or the sitiatio 

Take action,and talk about what you can do.not what you can't do 

Thank the customer for letting Know there was a problem 

Encourge customer to return to business