1. Always have a plan B.
2. Never react to verbal abuse or harsh criticism with emotion.
3. Discuss rather than confront.
4. Manage the manager.
5. Know that you can do little to change them.
6. Keep your professional face on.
7. Evaluate your own performance.
8. Gather additional support.
9. Don't go to up the chain of command unless it's a last resort.
10. Encourage good behavior with praise.
11. Document everything.
12. Leave work at work.