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What can i do if customer wil start shouting to me?

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تم إضافة السؤال من قبل naeja phiri , Housekeeping Supervisor , Compass Support Service
تاريخ النشر: 2015/07/13
ebenezer agyei boakye
من قبل ebenezer agyei boakye , Head of Department of reproductive and child health , Hospital

just keep quite and watch him or her shout till the time he or she calms down then u explain things to him or her in a polite way

Abdullah Al Shishani
من قبل Abdullah Al Shishani , Monitor , Amman

first ask quietly to calm down , telling that your job is to help him as a customer service rep , keep a low tune of voice , if customer is too angry get his attention by raising your voice saying we are sorry for inconvenience , let him explain and talk so you understand issue , then recap it and brief him out on how to solve it , by explaining steps your doing to fix it. always drop an email or a phone number for any feedback he needs to send at any time :) 

naeja phiri
من قبل naeja phiri , Housekeeping Supervisor , Compass Support Service

And if she/he dont want to listen to you when you are explaining now because of anger what can you do?

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