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Very basic differences between CRM and ERP is:
CRM is used maintain and log Customer's relationship with your organization /company
-What kind of services, packages and bundles your customer is using ,
- No of complaints he logged about the services,
- Customer's payment history,
- Since how long he is using your companies services.
- How much you are earning from your customer.
ERP is used define any organization Business logic to control over financials transactions in following manners.
- Cash In flows and Out Flows,
- To start any new project and payments,
- Vendor management,
- Inventory Management,
- Treasury & Disbursement.
So making it short CRM is totally your customer oriented system and ERP handles Business logic of your organization.
