What is the difference between call center and contact center?

Question

Mamdouh Aref · Answer

Call center is inbound only or outbound

Contact center is a full collaboration (Inbound , Outbound , Email , Chat , Social) they call it multichannel and nowadays called Omnichannel

Mahmoud Hassan · Answer

Call Center: is a company which provides their services like ( customer service , sales, after sales,...etc ) only by PHONE calls at most of times.
Contact Center: Provides their services by any CONTACT way like PHONE CALLS, EMAILS, FAX, ...etc.

Ayham Tawakkol · Answer

I think it is mixed..
call center and contact center are most probably the same...
currenlty is the call or contact center have lots of duties and dealing with customers, then they call it Service Center...
and I believe nowadays all are approx the same...

Monster figueira · Answer

they both are the same, its just that in todays coporate world all top brand companies have changed their names from Call Centre to Contact Centre

mohammed ElRefaay · Answer

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What is the difference between call center and contact center?

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