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How to solve the problem of communication between 2 shifts inside Guest Relation section in hotel?

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تم إضافة السؤال من قبل Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
تاريخ النشر: 2015/08/22
sawsan ababneh
من قبل sawsan ababneh , Service Manager , Commercial Department

thats easy at the four seasons each department had a log book each shift had to write follow up issues notes and events its nice because sometimes when there is nothing to write i would open it and find a smiley face or a simple hello each person would sign their name or write their initials after every comment  

CONSTANTINOS PATSAROS
من قبل CONSTANTINOS PATSAROS , FRONT OFFICE MANAGER , RAMADA HOTEL DOVER

In previous hotels that I had the pleasure to offer my services we used a log book.  Preferably one that every page is one calendar day.  This way information can be inserted not only for shifts of the same day but for future events as well.  Since we are in the electronic era, this can be online as well or in a particular file in the computer.  But I prefer the paper - log way.

Additionally, the members of staff must be train or better yet train themselves to make a mental check before handing over the shift.  Did I say everything to my colleague ?  Is he/she going to be prepared for the shift or a piece of information that was not shared or shared incorrectly will give him/her a hard time ?  Did I like it when something similar might happen to me in the past ?

Ravindra Chaudhari
من قبل Ravindra Chaudhari , Group Head-HR , Jamna Auto Industrial Ltd

First shift going person has to inform maim events happened in the day and in more details for getting carried over to later part events. Planning received during the day for2nd shift apart from already known to both. Specific requirements of imp guests in carried over events.

aliya anna
من قبل aliya anna , telesales excutive , standard chartered bank

use the logbook in case the in-turn is late and give a call if necessary to check whats wrong as in work waiting.

Rinah Sempewo
من قبل Rinah Sempewo , Cashier And Service Crew , papa murphys

should have a book were communications are made and is to be used before any shift begins

Asad Nabi
من قبل Asad Nabi , Duty Manager Front Office , Smart hotel lahore

Always creat a guests compaint sheet note down compaint and timing to handover to other shift

Chidera Precious  Austine
من قبل Chidera Precious Austine , Receptionist , Jora Hotel

the members of staff must be train or better yet train themselves to make a mental check before handing over the shift.

gowher manzoor saba
من قبل gowher manzoor saba , reception in charge , Nmc specialty hospital

With open discussions and mutual understanding

ANAND PRAKASH RAJAMOHAN
من قبل ANAND PRAKASH RAJAMOHAN , Front Office Duty Manager , KHAMAS HOSPITALITY

In this sitaution , first major is hand over and take over , and log registered hand over and communication , rather than  verbal.

When the communication is through professional way of registered messages.

Then  the communication between two shifts becomes easier.

Subash Lama
من قبل Subash Lama

Every hand over task should be properly pointed out through by means of communications like cell phone, email, etc to next shift staff.

Carl Francis Lewis
من قبل Carl Francis Lewis , Front Office Executive , Delta Corp

The comunication must be very clear when the shift changes, it must be conveyed clearly with written comunication so that the person could manage to follow it with clarity and move on.

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