أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
- controlling our anger and trying to stay calm- don't argue too much while he is angry - change his position (for example let him set down if he is standing up )- listen to the customer and give him full attention
- Finally try to solve his problem if possible
Smile at the guest, offer a drink and patiently figure out why she/he is in bad mode
