The customer is always right whats your opinion about that quote and why?

Well we all know that the customer isn't always right and that is pretty much obvious. But this quote is about being patient and understanding when dealing with a customer and always treat him as he is being right and that is by respecting his opinion (regardless of it being right or wrong) for he is actually paying or willing to pay for your service or product. One always need to be understanding, listen to the customer, for most of the time from some angle you will find he has a point. And out of respect to him and to the fact that he is thinking of dealing with you, treat him as if he's being right and try and help him solve his issues. You can actually use it on daily basis with any sort of interaction: understand the other's point of view and try to help as much as you can. When it comes to business, well you'll end up gaining a customer!!

Even this words is always right but, it must be reasonable also from the customer.

No, The Customer Is Not Always Right. There's no need to bow down to an unreasonable customer or client, as they eat away at your resources. Realistically speaking, we can't always please everyone all the time.

 

However, DO NOT TRY TO OFFEND OR ARGUE with the client. Prove to them that you genuinely care, and that you respect their judgement and opinions, but do not give in to their unreasonable demands or complaints. Deal with them according to your organizational/company policy.

 

A good healthy business mutually beneficial relationship is way better than a troubled working relationship that just isn't worth it.

 

However in business, there are no absolutes, and we must definately learn to adapt and modify our approaches according to the needs of the business, and valuing clients gets the utmost priority. But it shouldn't be at the cost of business loss by giving in to unresonable and unrealistic client expectations.

In my opinion, customer are like your babies they need attention and someone who will look after them, their needs. In Customer Service, customer are your business, treat your customers with the same love and care you’d give your infants, and you’ll see your customer loyalty thrive.Don’t let your relationship end when they walk out the door. Get their contact information, know how they like to be contacted, and follow up in a meaningful way.Assume that once you’re out of view, they will forget you.

Customer represents the final agent buying our product. Every manufacturing done in a manufacturing plant should be based on analysis and evaluation of customer demand. Without knowing about the requirements and needs of a customer it could prove very difficult to survive in a competitive environment.

This quote signifies the importance of point of view of customer.Customers point of view is very much vital about planning,making and selling of our product in market, because after all it is customer who buys our product so we have to look for their requirements before starting manufacturing.

Lets be honest to our selves, "The customer is not always right", but you are not suppose to tell him up on his face.

Yes, you have to give him/her due respect & value his/her Wants/Opinions/Suggestions/Wishes but at times he/she is over expecting/ over enthusiastic, over demanding .. and this is where your skills count.

Your skills tame him/her as per your limitations. 

Nob, but you need to get him to be right even if he was not without letting feel that you guided him in a smart way. You need him to always feel that he is right and get your suitable product matching his need sold to him. Win- Win. Or his need is some where else and you need to tell him that.

The phrase "The customer is always right" was originally coined in1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service.

 

Gordon Bethune is a brash Texan (as is Herb Kelleher, coincidentally) who is best known for turning Continental Airlines around "From Worst to First," a story told in his book of the same title from1998. He wanted to make sure that both customers and employees liked the way Continental treated them, so he made it very clear that the maxim "the customer is always right" didn't hold sway at Continental.

In conflicts between employees and unruly customers he would consistently side with his people. Here's how he put it:

Not always right, but in sense of customer there will be always mis - understanding or lack of knowledge. And finally our duty to make them realize that they are wrong if they were really. Most of the time customers are right.

Yes Customer is always right. We have to make them feel that we are willing and sincere of helping them or addressing any of their concerns. More satisfied customer that we have the more the company will progress.

the quote is not entirely right because not all the customer's complaints can be justified. some customers can never find satisfaction without complaining.