أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Just listen to their complaint, dont argue with the customer, give a solution. If the customer is not satisfied to the solution I Offered, I'll ask what he wants or I call my superior
• Listen to them and empathize with their situation • Apologize and take ownership of the problem and give a solution • Approach them and ask for a reason for their displeasure • If they insist on talking to your manager, get him on line ASAP • Follow up after giving the solution and ask for feedback
if i feel customer is very recitative with service or other any reason. same time dont try to explain him or don't give chance to customer, get more hyper on you.first listen what he want to say then after that just look his behave and offer some service and then you can explain your part and say we will improve and in future it will not happen ....as per my think its good way ..