ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

How do You handle an Irritated Customer?

user-image
تم إضافة السؤال من قبل javeed ahmed khan , district manager , Domino's ( Al amaar foods)
تاريخ النشر: 2015/10/08
R.S. Nganing Nganing
من قبل R.S. Nganing Nganing , Senior Agent , Convergy's

If the customer is irritating I need to try my best with great Hospitality so that the customer can reduce the temper and give him a proper advice and opinion with the products and speak highly regarding that gives a good compliment but profain language should not to be used to the customer even though if the customer is irritating. Always give a nice smiling and guide the customers....

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Just listen to their complaint, dont argue with the customer, give a solution. If the customer is not satisfied to the solution I Offered, I'll ask what he wants  or I call my superior 

hamada elrefaay
من قبل hamada elrefaay , customer service , tedata

• Listen to them and empathize with their situation • Apologize and take ownership of the problem and give a solution • Approach them and ask for a reason for their displeasure • If they insist on talking to your manager, get him on line ASAP • Follow up after giving the solution and ask for feedback

SHIV  KUMAR
من قبل SHIV KUMAR , Operations Assistant , Emirates Flight Catering

if i feel customer is very recitative with service or other any reason. same time dont try to explain him or don't give chance to customer, get more hyper on you.first listen what he want to say then after that just look his behave and offer some service and then you can explain your part and say we will improve and in future it will not happen  ....as per my think its good way ..

المزيد من الأسئلة المماثلة