أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
First of all should follow below method of identity the situation
1. identify fact of issues
2. analyzing & open question
3. listening
4.two way communication
5.praise & appreciation
6, make win-win situation
After cool down the situation have to handle execution of task