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sales process steps explain every step, how can you pass all process with customer
A good sales process should cover all aspects of the customer transaction cycle, including CRM, product research, financial aspects, customer types and change cycles. Normally this process is documented and training as part of standard sales induction.
Most sales persons go wrong when they only focus on the single transaction and don’t build effective relationships or network into their customer database. It can be easy to focus on the single transaction and apply CRM to gain more sales.
What is your current customer retention rate?25%,45%?? What are you doing to improve your customer loyalty? How up to date is your customer database??