How to progress in an organization as a customer service coordinator where seniors have already occupied key positions?

If you have it in you then it will happen with you. Everyone needs to take first steps before reaching the top of the ladder. Do not think for a second any one on the top is there because of some sort of birth right,They are there because of all the hardwork they put in for so many years and you would need to take the same route.

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, call center, mobile devices or social media.

Fit yourself in one of the recently started channels.