What are the main tasks to do for customer service?

main task is prodive the cusomter produckt knowlege and saloution of any problem.

It is one thing to ask a lot of questions as a customer service representative. It is a skill to be able to understand the right questions to ask. According to the article titled "7 Tips for Excellent Customer Service" on the Microsoft Business website, when a customer service representative understands the right questions to ask, it helps to make her seem competent to the customer. Asking the right questions makes the customer feel as though the customer service associate understands the issue, and is qualified to help.

A good customer service representative has a comprehensive understanding of the solutions that are available to him, and he has the ability to match up those solutions with a variety of customer issues. The customer service associate also knows when it is necessary to send the issue to a higher level, and stays on the line with the client until someone at the next level picks up the phone. Understanding which solutions work for customer issues can give the customer the feeling that a customer service department is competent and efficient.

Some customer service calls can be easy, and some can be very challenging. One of the skills a customer service representative needs to develop is the ability to treat each call separately. The customer that just yelled and screamed in the previous call has nothing to do with the next customer waiting to be taken care of. To be able to provide excellent customer service, a service associate needs to realize that each new customer presents a new issue.

A frustrated customer service representative does not present a positive image to the client. Patience is not only a virtue in customer service, it is a necessary skill in order to deliver excellent service. Allow customers to present their entire case before speaking, listen to what the customer is saying to try to determine the real issue and take the time to review the information with the client to be sure you got it right. A slow and steady demeanor can help calm an angry customer and allow your call to move on smoothly.

Summary: Customer service tasks are1) Handling inquiries2) Solving problems3)handling complaints4)sales role5) data entry.

The customer service department fulfils an important role for an organisation. Customer service is often the main point of contact for a customer, so representatives can paint the company in a positive light by providing friendly and prompt service. In some cases, the customer service department can even generate additional sales for the company. Customer service requires a great deal of patience since customers may be rude or demanding at times. The main focus of a customer service department should be to attempt to satisfy the customer's needs.

listen and pay close attention to the customer's needs . make decision with customer in mind and make sure they are more satisfied .

The understanding that you are the face of the company; that you know what your organization can offer to the customer; understanding customers' needs properly; offering a solution that is most convenient and economic to the customer as well as the organization; that you are able to communicate effectively; that your communication and serving the custoer would add to brand value and goodwill of the company; you need to be proactive; you need to be friendly; make sure that you are approachable; let the customer believe that you are trustworthy and caring.

First you must to listen carefully to the customer complaint.2- You have to sympathize with the customer complaint.3- Do your best to find a solution to satisfy the customer without breaking your company rules (If the customer not satisfied, try another solution even if it will break the rules but refere back to your manager first to have the permission)

Shortly, customer service means flexibility it's kind of arts so you have to be creative

i believe that fullfilling the customer needs and inquires are one of the main customer service tasks , moreover what most of the customer looking for is an advice from a specialist which is normally the agent.

Receive inbound calls from participants

Answer participant questions, as well as question participants to obtain full understanding of what information is being requested. 

Document all calls with regards to participant inquires accurately using Call Tracking System.Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.Follow-up with participants within a24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.

Knowledge of products 

Provide quality customer service on every call.

Communicate clearly and effectively with participants.

Promote good listening skills. 

Manage length of calls. 

Recognizing and managing assertive customer calls.

Promote teamwork and call center success.

Review monthly publication of Effective Telephone Techniques.

• Address customer concerns in a manner that not only satisfies the customer query but is also aligned to the company goals and objectives.
• Makes the customer feel as a valuable client, which boosts loyalty and ensures future business growth with the customer.

- I believe the main task of customer service should be a company policy "not to be overpromissing or underdelivery"

- Acquire those high skills "Team" can achieve the gools.

So, we can quote all regular tasks. 

This program your hostng has made me motivated en i tried many time to get Visa but it couldnt be easy to get that job cos many people in Uganda are cheating us in visa processing .

Thanks

Your faithfuly

Mugojja Edward bernes